FAQ

Library regular opening hours：

For the details of library opening hours, please see through the link: https://library.wku.edu.cn/en/hours-spaces

Library opening hours for exceptional circumstances  ：

Please see opening hour updates on Library News & Events or the WeChat Official Account. 
Website:  https://library.wku.edu.cn/en/news
WeChat Official Account: WKU Library 温州肯恩大学图书馆

Loan period and limits for books：

Renewals：
1. Renew through Self Service Machine with your campus card.
2. Renew through the online library catalog with your WKU accounts.
3. Renew at the Library Service Desk in SLAC 3F with your campus card. 

Fail to renew online：

If there is any malfunction occurring at renew online, please contact us at library@wku.edu.cn.

Fine for overdue books：

Penalty
1. CNY 1.00 per day for any item from General Stacks overdue.
2. CNY 1.00 per hour for any item from Course Reserve Stacks overdue.
3. Maximum amount of penalty on an item: CNY 500.00.
4. There will be a loan block on your library account unless fines are paid in full.

For due books in holiday：

1. After the library system updated, your overdue time will not coincide with the holidays.
2. If you fail to return the item on time and have incurred overdue fees before the holiday, the holiday period will be counted as part of the overdue days.
3. If there are any other special circumstances, please contact us at library@wku.edu.cn.

Fine for lost and damaged items：

For lost and damaged items：1.Original Price + Service fee CNY 20 + (Overdue fines)  2.A new authorized copy + Service fee CNY 20 + (Overdue fines)

Search and Request Collection of Library ：

Please see Request the Print items held by Library

Access to E-Periodicals：

Please see the Access to E-Journals

Access to E-Book：

Please see the Access to E-Journals

E-book download：

Please refer to Access to E-book.

According to the provisions on copyright issues by the database vendors, some electronic books have limited downloads and short borrowing periods. Therefore, you are encouraged to read electronic books online or download them by chapter according to your actual needs.

Request for eBook chapters and journal articles：

Please fill out the Interlibrary Loan Request Form through the link: https://library.wku.edu.cn/en/interlibrary-loan-request-form/. If there are any malfunctions, please send details of your requested items to Library@wku.edu.cn.  
Kindly note: WKU Library accepts only requests for electronic items. Please be aware that requests for a complete ebook are not acceptable.

Download papers in CNKI ：

The WKU Library has subscribed to part of the academic journals of CNKI. Please log in to your WKU email accounts through the link: https://library.wku.edu.cn/en/interlibrary-loan-request-form/ or send the details of your requested item to library@wku.edu.cn.

Access the databases：

Please see the Access to Database.

Fail to access databases：

If you encounter any issues while accessing a database or specific resource, please send an email to library@wku.edu.cn to contact the library. In the email, please provide specific database (or resource) information and a screenshot of the error page, so that library staff can better assist you in resolving the issue. Thank you.

Notes for Grammarly Premium Campus-wide License：

1. Please activate your Grammarly Premium Campus-wide License through the WKU Library Official website with your WKU email (Official Library website to activate Grammarly ：https://library.wku.edu.cn/en/grammarly/);
2. Log in  Grammarly with your WKU e-mail and paasword;

3. if you forgot your WKU account or password, please contact  One-Stop Student Service.
e-mail：onestopservice@wku.edu.cn
phone number: 0577-55870160

Informations for WKU Library Workshop：

The library periodically launches workshops based on the resources we have subscribed to. Any updates will be announced on our website, official account, and through email. Additionally, you can find previous workshop videos and presentation slides in the 'Library Digital Learning' section under 'Library Services' on our website.

Request for WRDS account：

1. Applicants for a WRDS account must have a personal e-mail address with wku.edu.cn as the domain name.
2. Log in to http://wrds-web.wharton.upenn.edu,or link through programming servers (currently supported API ports include SAS, Python, R, Matlab, and Stata), click on register on top of the page, fill in and submit the form. Then follow the instructions to confirm the email address;
3. After administrators approve of requests, applicants will receive an email from WRDS system in their personal mailbox. After completing the enrollment setting, you can log in to the WRDS platform.

Request help from WRDS Representatives：

Please send your question to libacq@wku.edu.cn. Our librarians from Resource Management team will respond as soon as possible.

Guideline for Endnote Installment：

Please follow the instructions on this link (https://library.wku.edu.cn/en/endnote/) to install Endnote.

For plagiarism checker：

Wenzhou Kean University does not subscribe to any plagiarism checker for written assignments. Blackboard has embedded plagiarism tools, please consult your lecturers or Office of Academic Affairs for assistance.

Where to pick up personal belongings after a long period of absence：

(Friendly reminder, )please fill out the Library Study Space Break and place it on top of your personal belongings when you leave your seat. Your absence should not exceed 30 minutes. If you do not leave a Library Study Space Break, your personal belongings will be moved to Room 302 on the 3rd floor of SLAC. If you do not retrieve your belongings in time, please come to the library to collect them on the following day when the library opens.

Recommend books to WKU Library：

Please visit this link (https://library.wku.edu.cn/en/recommend-book-acquisition-form/) and fill out the Acquisition Form. Your requested items will be added to our acquisition list if they meet our acquisition requirements. If you have a large number of items to recommend, please send them as an attachment to libacq@wku.edu.cn.

Meeting/Discussion Room Reservation：

Library meeting rooms and discussion rooms are prioritized use with reservation. Library meeting rooms and discussion rooms are prioritized for reservation. To reserve a meeting room at GHK Library, please send an email to library@wku.edu.cn, including the desired date and time, as well as the specific room. You will need to wait for the staff's confirmation. Meeting rooms and discussion rooms at SLAC Library can be reserved through the university's Resource Booking system. For access issues, please go to the Campus Card Office for assistance.